Warranty Policy – The Wire Whiz

Overview

All products sold by The Wire Whiz are covered for 1 year from the date of purchase against defects in materials and workmanship. If your product fails because of a manufacturing defect during that time, we will repair or replace it at our discretion.

This warranty covers manufacturing defects only. It does not cover damage caused by misuse, abuse, improper installation, accidents or normal wear. Each product ships with a guide covering safe use; following that guide is a condition of warranty coverage.

The warranty applies to the original purchaser only and requires proof of purchase (order number or receipt). It is not transferable.

Chuchero Boombox

The boombox is covered for 1 year against manufacturing defects. Every boombox is tested before it ships, and a speaker that leaves us working only fails later from how it is used.

Covered

• Amplifier, Bluetooth module or internal electronics that fail under normal use
• Battery or charging circuit failure under normal use with the included charger
• Faulty internal wiring, connections or solder joints
• Switches, controls or ports that fail under normal use
• Enclosure defects present at delivery (not caused by drops or impact)

Not covered

• Burnt or blown speakers. A speaker burns when it receives more power or more distorted (clipped) signal than it can handle. This only happens when the volume is pushed past the safe limit, so burnt speakers are treated as misuse and are never covered.
• Playing above 80% phone volume, or long periods at maximum volume, as warned in the Quick Guide
• Water, rain or moisture damage, including leaving the speaker outdoors
• Using a charger other than the one included, or charging damage from leaving it plugged in continuously
• Drops, impact, cracks, punctures or torn speaker cones
• Blocked ports or vents causing overheating
• Opening the unit, repairs or modifications by anyone other than The Wire Whiz
• Normal battery capacity loss over time, and cosmetic wear such as scratches or scuffs

The Power Pack Batteries

Power Pack batteries are covered for 1 year against manufacturing defects. By installing and using the battery, the purchaser accepts responsibility for proper installation and safe operation as described in the included Safety, Installation & Warranty sheet.

Covered

• Cells or internal battery management (BMS) failing under normal use within the 13.0V–14.6V operating range
• Internal connections or welds that fail under normal use
• Terminals or casing defects present at delivery

Not covered

• Charging above 14.6V, or use with a faulty alternator, faulty voltage regulator or unstable charging system
• Reverse polarity
• Short circuits, including metal tools or objects touching both terminals
• Missing or improper fusing between battery, amplifier(s) and alternator, or on any positive power run
• Improper installation, including loose, damaged or undersized wiring and an unsecured battery
• Physical abuse, impact, vibration damage, fire, extreme heat or water exposure
• Opening, disassembling or modifying the battery

Shipping for Warranty Claims

We pay return shipping on approved warranty claims during the first 30 days after delivery. After 30 days, the customer pays to ship the item to us.

When the claim is made	Who pays shipping to us
Within 30 days of delivery	The Wire Whiz (we send a prepaid label)
Day 31 to end of the 1-year warranty	Customer

 

Shipping damage. The Wire Whiz is not responsible for damage that happens in transit to us when the item was not packed as described above. Damage caused by poor packing is not covered under warranty. We recommend using a trackable shipping method; we are not responsible for packages lost on the way to us.

We pay to ship repaired or replaced items back to you on all approved claims.

How to File a Claim

Contact us through TheWireWhiz.com before sending anything back. Items shipped without approval may be refused.

1. Send your order number, a description of the problem, and photos or a short video showing the issue.
2. We review the claim and, if it may be covered, send return instructions (and a prepaid label within the first 30 days).
3. Pack and ship the item as described under Packing requirements.
4. We inspect the item. If the failure is a manufacturing defect, we repair or replace it and ship it back at no cost.
5. If inspection shows misuse or another excluded cause, the claim is denied. We can quote a paid repair, or return the item at the customer's shipping cost.

Repaired or replaced items are covered for the remainder of the original 1-year warranty.